Support & Contact
Most answers are a click away inside the product. When they are not, here is how to reach a person.
Start in the product
Email us
| General support | support@batchbind.com | Product questions, bugs, onboarding help |
| Billing | billing@batchbind.com | Invoices, plan changes, purchase orders |
| Security | security@batchbind.com | Vulnerability reports and incident contact |
| Privacy | privacy@batchbind.com | Data access, export and deletion requests |
| Partnerships | hello@batchbind.com | Regulators, auditors, ERP and SCM integrations |
Send us a message
What to expect
We aim to acknowledge every email within one business day. Enterprise and Sovereign workspaces get a named contact and agreed response targets as part of their agreement. Suspected security incidents are triaged ahead of everything else.
To help us move faster, include your workspace name, the page or module involved, what you expected to happen, and the time it occurred.
Regulators and auditors
If you have been sent an inspector link and it has expired or will not open, contact the manufacturer who issued it — they can reissue access in seconds. Authorities interested in the read-only regulator view can write to hello@batchbind.com.
Service status and notices
Planned maintenance and material service notices are emailed to workspace administrators. Regulation-change alerts reach administrators the same way, so keep at least one monitored administrator address on every workspace.