Batchbind

Support & Contact

Most answers are a click away inside the product. When they are not, here is how to reach a person.

Start in the product

Signed-in workspaces have a Help Centre with step-by-step guides for each module, plus contextual tips in the top bar that change with the page you are on. Public answers to common questions live on the FAQ, and longer explainers are on Insights.

Email us

Send us a message

What to expect

We aim to acknowledge every email within one business day. Enterprise and Sovereign workspaces get a named contact and agreed response targets as part of their agreement. Suspected security incidents are triaged ahead of everything else.

To help us move faster, include your workspace name, the page or module involved, what you expected to happen, and the time it occurred.

Regulators and auditors

If you have been sent an inspector link and it has expired or will not open, contact the manufacturer who issued it — they can reissue access in seconds. Authorities interested in the read-only regulator view can write to hello@batchbind.com.

Service status and notices

Planned maintenance and material service notices are emailed to workspace administrators. Regulation-change alerts reach administrators the same way, so keep at least one monitored administrator address on every workspace.